1. Return Eligibility

We accept returns on most products within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • It must be unused, in the same condition as when it was received, and in its original packaging.
  • The product must not be a final sale or non-returnable item. Certain items, including personalized or custom-made products, are not eligible for returns.
  • The return request must be made within 30 days of receiving your order.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert contact email/phone number] within 30 days of receiving your item.
  2. Provide your order number, product name, and a brief description of the reason for return.
  3. Once we approve your return request, we will send you a return shipping label or provide you with instructions for returning your item.
  4. Pack the item securely in its original packaging and include a copy of your receipt or order confirmation.
  5. Ship the item back to the address provided by our team.

3. Refunds and Exchanges

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:

  • Refunds will be processed to the original payment method within 7-10 business days.
  • Exchanges can be requested if you prefer a different size, color, or product. Please note that exchanges are subject to product availability.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Opened or used products (unless defective)
  • Items that are marked as “final sale” or “non-returnable” in the product description

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [admin@nolrax.xyz]. We will provide a return shipping label and issue a full refund or replacement item at no additional cost.

6. Shipping Costs

The customer is responsible for return shipping costs unless the item was damaged or defective. Original shipping fees are non-refundable.

7. Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at:

Email: admin@nolrax.xyz

We are here to assist you and ensure that your shopping experience with Nolrax.xyz is a positive one!