Our warranty covers any manufacturing defects, material flaws, or issues with workmanship that may occur under normal use. If your product becomes defective within the warranty period, we will replace it or offer a refund, depending on your preference and the nature of the issue.
Warranty Period
- Baby Toddler Products: 1-year warranty
- Games & Puzzles: 6-month warranty
- Kitchen Toys: 1-year warranty
The warranty period begins on the date of purchase, as noted on your receipt or order confirmation. If you are unsure of your warranty expiration date, feel free to contact us for assistance.
Eligibility for Warranty
To be eligible for a warranty claim, the product must:
- Be used according to the instructions and care guidelines provided in the product manual or packaging.
- Be in its original condition, without modifications or alterations.
- Be accompanied by a valid proof of purchase (receipt, order confirmation email, or invoice).
How to Request a Warranty Claim
If you believe your product has a defect covered under warranty, please follow these steps:
- Contact Us: Email us at admin@nolrax.xyz or use the contact form on our website.
- Provide Information: Include the following details:
- Your order number
- A description of the issue
- Photos or videos showing the defect (if applicable)
- Review & Resolution: Once we receive your request, we will review the claim and get back to you within 3-5 business days. If the product is found to be defective, we will either:
- Send you a replacement, or
- Issue a full refund, depending on the nature of the defect and product availability.
Exclusions
Our warranty does not cover:
- Damage caused by misuse, abuse, or improper care.
- Normal wear and tear (e.g., faded colors, slight scuffs, or minor wear from regular use).
- Products that have been altered, repaired, or modified by anyone other than Nolrax.xyz.
- Accidental damage (e.g., drops, spills, or exposure to extreme conditions).
Refunds and Replacements
Once a warranty claim is approved, we will process either a replacement or a full refund:
- Replacement: We will send you a new item of the same or similar model at no additional cost.
- Refund: If a replacement is not feasible, we will issue a refund to your original payment method.
Shipping Costs
- If your claim is approved and the product needs to be returned, Nolrax.xyz will cover the return shipping costs for defective items within the warranty period.
- For non-defective returns or if the issue is not covered by the warranty, the customer will be responsible for the shipping costs.
Customer Support
If you have any questions or concerns regarding our warranty policy, please don’t hesitate to contact our customer service team at admin@nolrax.xyz. We are here to help!
Thank you for shopping with Nolrax.xyz! We are dedicated to providing you with high-quality products and exceptional customer service.